Refunds & Returns Policy
Our goal is to have happy customers who are completely satisfied with their products. We ask that you please read this policy and our general Terms & Conditions carefully. Feel free to contact us prior to ordering if you have any questions.
All of our stationery products are custom designed and made to order; therefore we do not accept returns. For all stationery orders, you will be sent a digital proof where you have the opportunity to carefully check and confirm wording and overall design. We ask that you please check (and double check!) your digital proofs. We will only send products to print when we have received your written approval via email within the Timeframes.
If you decide to cancel your Semi-Custom Stationery order before submitting your required Order Information for the design work to commence, you are entitled to a refund via your original payment method, less a $75 administration fee.
If you cancel your order (Semi-Custom or Bespoke) after we have designed your product(s), (whether or not we have sent you a digital proof), before any approval has been received for printing, we will refund 50% of the total value of your order.
Once you have approved your order for printing, we do not offer any refunds.
At any stage, Ever After Stationery may cancel your order if you are offensive, rude or otherwise inappropriate. If we cancel an order, the same refund amounts will apply as above where cancellation is requested by you.
We may also cancel your order for any other reason, where considered necessary or appropriate by us at our discretion. If we cancel an order, the same refund amounts will apply as above where cancellation is requested by you.
Our Semi-Custom Stationery Orders are shipped Express Post at a flat rate of $25 per order, via Australia Post. You will be supplied with an Express Post tracking number on the day that your order is sent, so you can track your package from door to door. They will be delivered to the specified address provided by you and a signature is required on delivery. If nobody is home to sign for the delivery it will be delivered to your local post office for collection.
For Bespoke Orders, including larger stationery and signage, shipping costs will be incorporated into your custom quote.
In keeping with our Design Timeframes and Print Production Timeframes, once your design is approved and paid for in full, it will be sent to print. Timeframes for printing are 2-5 weeks depending on the print method chosen and any special upgrades. Please see our “How It Works” page for more information. Then we will check, count and package your beautiful stationery with lots of love and care! Then it’s ready to be shipped to you. Please allow approximately 1 week for shipping from Ever After Stationery to you.
It is important to take these time Timeframes into account when placing your order.
Outside of Australia
We are happy to ship internationally for our customers. Please get in touch via email or through our Custom Enquiry Form so we can arrange a personalised quote for you. International shipping will be calculated once we have more information.